The Transition Specialist Representative leads the Paycom implementation by partnering with Outside Sales Reps and New Client Setup (NCS) Specialists to guide our clients to 100% usage of the Paycom solution. They will administer and review a Paycom Project Plan for management, client accountability and communication to all internal and external stakeholders throughout the client onboarding process. This position ensures all Paycom Payroll and Human Capital Management (HCM) products are set up timely and accurately. The TSR will confer with ongoing project personnel to resolve open issues while escalating any issues as deemed appropriate.

RESPONSIBILITIES

Project Management:

• Provides technical and functional support to all internal and external parties with a Paycom Project Plan to collect outstanding data for each client(s) and ensure all deadlines are met
• Defines a detailed implementation plan for all customers which includes the goal of 100% employee usage
• Works with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies through use of the Paycom solution and best practices
• Provides frequent feedback regarding product gaps or potential new features through discussion and solution design sessions with the client(s)
• Diagnoses, researches and resolves customer concerns and requests
• Submits all sensitive data through appropriate Paycom platforms in accordance with Paycom Security Standards
• Coordinates with client(s) to collect setup documentation of all applicable HCM products
• Completes Paycom product training to stay abreast of new releases and functionality in order to successfully advise and direct clients on best practices to platform optimization
• Ensures all open implementation tasks are completed, client(s) acceptance meeting is successfully conducted, and all handoff requirements are met per the process to indicate that the client is trained and prepared to transition to the long-term care teams (PSD/CRR)
• Leads the internal implementation teams to identify the “Step to Usage” in which the client(s) resides and a path to bring them to 100% employee usage
• Proactively anticipates client(s) needs and assesses risk
• Actively drives the company vision through the utilization of the Paycom solution
• Holds internal and external partners accountable to project objectives and timelines
• Easily adapts to internal process changes and stays up to date on product developments
• Consistently meets internal deadlines for reports, trainings, etc.

Training:

• Utilizes the Paycom Project Plan to record setup and trainings for all HCM products per client(s)
• Promotes the use of Paycom HCM products through training on site or via web meeting
• Ensures all trainings have client acceptance and meet all Paycom standards

Payroll Submission:

• Coordinates payroll processing timelines with all clients to ensure payroll is submitted in accordance to Paycom submission deadlines
• Processes standard to complex payrolls under limited supervision
• Ensures documentation on client processes and notes are logged timely within Paycom Client Intelligence (PCI)
• Communicates the importance of data validation and first payroll preparation requirements to all clients to ensure perfect first payrolls

Communication:

• Monitors all communication channels including but not limited to e-mail and telephone notifications providing prompt responses
• Answers standard to complex questions under limited supervision
• Ensures proper meeting etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability and rate of speech
• Communicates effectively with clients and colleagues to establish cordial/effective working relationships
• Tactfully communicates critical feedback to clients, colleagues and manager
• Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures
• Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management
• Keeps management informed of area activities and of any significant client problems
• Demonstrates initiative by constantly looking for and recommending ways to improve the TSR role
• Attends and leads meetings as required (on site and/or web meeting)
• Maintains a positive attitude with all Paycom personnel and management
• Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook
• Communicates agendas and recaps for all meetings and trainings

Travel:

• Up to 50% travel – may include overnight on all avenues of transportation (plane, train and/or automobile)
• Required to attend in person New Hire, Regional and Department training

 Education/Certification:     

• Bachelor’s degree required
• Certifications such as Six Sigma (White Belt, Green Belt), CSM, PMP, MBA or comparable program preferred

Experience Required:

• At least 1 year of applicable experience in a customer-facing role

Skills/Abilities:

• Ability to work as part of a cross-functional team
• Ability to perform job duties with moderate supervision
• Oral and written communication skills
• Public speaking/presentation skills with both small and large formats (50+ attendees)
• Ability to build trust and collaborative relationships
• Consistently and effectively executes client meetings with business acumen
• Intermediate knowledge of the industry, product and processes
• Intermediate computer skills in Excel, MS Office Suite, Outlook and Web-based Platforms
• Detail oriented and consistently delivers high quality results
• Intermediate project management and planning skills
• Interpersonal skills
• Maintains professional appearance and calm demeanor
• Ability to prioritize objectives
• Excellent time management skills
• Intermediate problem solving and conflict resolution skills
• Organizational skills
• Takes initiative to learn about a variety of client industries and expands knowledge base
• Able to operate in de-escalation and key decision-making scenarios with guidance from direct supervisor
• Takes initiative to seek personal and professional development opportunities

Competencies:

• Customer Service, Problem Solving, Critical Thinking, Communications, Interpersonal Relations/Teamwork, Organization Awareness, Self/Life Management, Continuous Improvement/Innovation and Change, Technical Competence

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

DaVita is seeking a Registered Nurse who is looking to give life to patients in an Acute Hospital setting. RNs in this role work autonomously alongside the hospital staff to assess, troubleshoot, and make sound decisions for the critically ill patients.

If you haven’t considered Nephrology nursing before, read on as we think that you should. Dialysis Experience is NOT required.

What you can expect:

• Use your critical care thinking skills. Whether this is the first or a blip in their chronic treatment, our RNs are experts in educating our patients and families. You’ll be able to leverage your nursing skills for patients who are often dealing with multiple co-morbidities and/or acute conditions which require unique treatment plans and the ability to leverage a broad range of nursing skills and knowledge.
• Not just hemodialysis. Acute RNs may deliver nephrology care across multiple renal therapies: peritoneal, continuous renal replacement and apheresis.
• Autonomy in a hospital setting. Deliver dialysis to patients at a particular hospital or group of hospitals and become an integral part of their team and ours. As a teammate in an acute setting you work on your own almost all of the time. Each day you assess, troubleshoot, and make sound decisions for critical patients. Our Hospital Services group performs 1.1M treatments annually.
• Dynamic environment. No two days are ever the same for an acute dialysis nurse. You’ll work within a variety of settings (ICU, CCU, ER and more), and you’ll be able to keep learning new nursing skills on top of dialysis.
• Schedule: Provide emergent, lifesaving care during on call shifts. Schedules vary by hospital system. For this role expect to know your weekly schedule in advance, but your daily schedule may change depending on patient needs. Must be in commutable distance based on on-call requirements.
• The Gold Seal. As an Ambulatory Health Care accredited provider, DaVita is following and meeting the highest standards of care, providing care in line with the highest industry standards according to The Joint Commission.  We expect our nurses to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Some additional details about this position:

• Training may take place in a facility or a training clinic with a class of new teammates other than your assigned home clinic
• Hours of work may vary during the training period; however, you will typically be working between 32-40 hours per week during training
• You must have a flexible schedule and be able to work mornings, evenings, weekends, and holiday

You Must Have (aka. Requirements):

• Current and valid Registered Nurse (RN) license in the state where practicing
• Willingness to work a flexible schedule with mandatory overtime required due to the nature of the acute treatment you are providing.
• Work long days without notice
• Ability to travel to multiple hospitals within a given area (Be sure to ask your recruiter about the commute range for this position.)
• Experience assessing, trouble shooting and making sound recommendations in stressful situations
• Physical Requirement: nurses often have to push/pull large hemodialysis machines around the hospital with little or no assistance
• Associates Degree in Nursing (A.D.N) from accredited school of nursing required; Bachelor of Science in Nursing (B.S.N);  three-year diploma from accredited diploma program may be substituted for nursing degree
• Basic computer skills and proficiency in MS Word and Outlook

You might also have (a.k.a. preferred, not required):

• Hemodialysis nursing experience in an acute or chronic setting
• Medical/surgical (Med/Surg), Intensive Care Unit (ICU), Critical Care Unit (CCU), and/or Emergency Room (ER) experience
• Certified Nephrology Nurse (CNN), Certified Dialysis Nurse (CDN) and/or Certified Hemodialysis Nurse (CHN)

Nurses: if this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Send them this link.

Questions? Email us at 

careers@davita.com

DaVita is an equal opportunity employer – Vet and Disability. To learn more about what this means click here.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most including:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Paid training: DaVita offers all new dialysis teammates a robust, paid training program to help you learn the right dialysis skills. The training is a mix of classroom and hands on training.
• Opportunity for a nursing career for a lifetime. DaVita is committed to providing robust development and experiences for nurses. Whether you chose to remain in a patient facing/caregiving role or grow (leadership operations, corporate functions, integrated care, clinical research), we can guide you on that journey. We offer programs such as:
  • THRIVE: Develops high-potential nurses, clinical coordinators and clinic nurse managers into operational managers  
  • DSSL & SPARK – Gives clinical teammates the chance to develop their supervisory and leadership skill set
  • 100+ CEU courses at no cost
  • Gateway: A web-based application available to teammates for career planning, learning and training, and recognition. It allows you to access new courses and CE credits and explore career paths on your own time. It also has a newsfeed to keep you up to date on Village news and functions as a social platform to connect you to teammates

* We are offering a $10,000 bonus for this opening! Please ask your recruiter for details*

DaVita is seeking a Registered Nurse who is looking to give life to patients in an Acute Hospital setting. RNs in this role work autonomously alongside the hospital staff to assess, troubleshoot, and make sound decisions for the critically ill patients.

If you haven’t considered Nephrology nursing before, read on as we think that you should. Dialysis Experience is NOT required.

What you can expect:

• Use your critical care thinking skills. Whether this is the first or a blip in their chronic treatment, our RNs are experts in educating our patients and families. You’ll be able to leverage your nursing skills for patients who are often dealing with multiple co-morbidities and/or acute conditions which require unique treatment plans and the ability to leverage a broad range of nursing skills and knowledge.
• Not just hemodialysis. Acute RNs may deliver nephrology care across multiple renal therapies: peritoneal, continuous renal replacement and apheresis.
• Autonomy in a hospital setting. Deliver dialysis to patients at a particular hospital or group of hospitals and become an integral part of their team and ours. As a teammate in an acute setting you work on your own almost all of the time. Each day you assess, troubleshoot, and make sound decisions for critical patients. Our Hospital Services group performs 1.1M treatments annually.
• Dynamic environment. No two days are ever the same for an acute dialysis nurse. You’ll work within a variety of settings (ICU, CCU, ER and more), and you’ll be able to keep learning new nursing skills on top of dialysis.
• Schedule: Provide emergent, lifesaving care during on call shifts. Schedules vary by hospital system. For this role expect to know your weekly schedule in advance, but your daily schedule may change depending on patient needs. Must be in commutable distance based on on-call requirements.
• The Gold Seal. As an Ambulatory Health Care accredited provider, DaVita is following and meeting the highest standards of care, providing care in line with the highest industry standards according to The Joint Commission.  We expect our nurses to commit to improving patient health through clinical goal setting and quality improvement initiatives.

Some additional details about this position:

• Training may take place in a facility or a training clinic with a class of new teammates other than your assigned home clinic
• Hours of work may vary during the training period; however, you will typically be working between 32-40 hours per week during training
• You must have a flexible schedule and be able to work mornings, evenings, weekends, and holiday

You Must Have (aka. Requirements):

• Current and valid Registered Nurse (RN) license in the state where practicing
• Willingness to work a flexible schedule with mandatory overtime required due to the nature of the acute treatment you are providing.
• Work long days without notice
• Ability to travel to multiple hospitals within a given area (Be sure to ask your recruiter about the commute range for this position.)
• Experience assessing, trouble shooting and making sound recommendations in stressful situations
• Physical Requirement: nurses often have to push/pull large hemodialysis machines around the hospital with little or no assistance
• Associates Degree in Nursing (A.D.N) from accredited school of nursing required; Bachelor of Science in Nursing (B.S.N);  three-year diploma from accredited diploma program may be substituted for nursing degree
• Basic computer skills and proficiency in MS Word and Outlook

You might also have (a.k.a. preferred, not required):

• Hemodialysis nursing experience in an acute or chronic setting
• Medical/surgical (Med/Surg), Intensive Care Unit (ICU), Critical Care Unit (CCU), and/or Emergency Room (ER) experience
• Certified Nephrology Nurse (CNN), Certified Dialysis Nurse (CDN) and/or Certified Hemodialysis Nurse (CHN)

Nurses: if this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Send them this link.

Questions? Email us at 

careers@davita.com

DaVita is an equal opportunity employer – Vet and Disability. To learn more about what this means click here.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most including:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Paid training: DaVita offers all new dialysis teammates a robust, paid training program to help you learn the right dialysis skills. The training is a mix of classroom and hands on training.
• Opportunity for a nursing career for a lifetime. DaVita is committed to providing robust development and experiences for nurses. Whether you chose to remain in a patient facing/caregiving role or grow (leadership operations, corporate functions, integrated care, clinical research), we can guide you on that journey. We offer programs such as:
  • THRIVE: Develops high-potential nurses, clinical coordinators and clinic nurse managers into operational managers  
  • DSSL & SPARK – Gives clinical teammates the chance to develop their supervisory and leadership skill set
  • 100+ CEU courses at no cost
  • Gateway: A web-based application available to teammates for career planning, learning and training, and recognition. It allows you to access new courses and CE credits and explore career paths on your own time. It also has a newsfeed to keep you up to date on Village news and functions as a social platform to connect you to teammates

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

• Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Attends training and completes PPLs requested by Manager or assigned by corporate.

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

• Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Attends training and completes PPLs requested by Manager or assigned by corporate.

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

• Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
• Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
• Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.